The Next Chapter

In this final interactive session of RDO10, we will take an honest look at where we are as an industry and consider if we have the capability to move forward? Are our products and services future proof, what challenges and opportunities lie ahead, and what needs to be done to turn the page and move onto the next chapter? The panel will discuss these issues and take questions from delegates on as wide an area as possible relating to the industry. Delegates will be given the opportunity before the session starts to confer with colleagues on the questions to be addressed to the panel and should be prepared to take part in the debate.

Darren Ettridge – SVP Resort Sales & Service EMEAA, Interval International
Jason Gamel – President & CEO, ARDA (American Resort Development Association)
José Puente Orench – Solicitor, Gomez-Acebo & Pombo
Lee Dowling – Managing Director EME, Marriott Vacations Worldwide Corporation
Paul Gardner Bougaard – Chief Executive, RDO Ltd
Robin Mills – Vice President Business Development EMEA, RCI Exchanges

Short coffee break

Delegates to bring back coffee to their the table to discuss issues and questions to facilitate debate in the closing session “The Next Chapter”.

EUROC: Giving timeshare owners a real voice

At RDO9, a meeting of over 50 HOAs – owners’ Committees, from the UK and Europe, gave the go ahead to setting up an effective timeshare owners’ organization, EUROC. 12 months on and EUROC is up and running and already becoming an effective representative of owners’ views across Europe. This session will give delegates an insight into what is fuelling its growth, achievements so far, the next objectives, and why it is so important to have such an organisation working alongside RDO.

Jane Gilmartin – Member Relations Manager, EUROC
Ken McKelvey – Chairman, ARDA-ROC
Nigel Howells – Chairman, Craigendarroch Owners’ Club Committee

Claims & Enforcement: Getting on the front foot

In February 2019, the RDO Board decided that this was the year the industry must fight back against the depredations of the claims companies and ambulance chasers in the UK and Spain. Extra funds were raised from members for this initiative, and Kwikchex was tasked with racheting up the pressure on these operators. Recognised as a “Consumer Hero 2019,” by UK’s Trading Standard’s Institute, Chris will update delegates on progress to date in both jurisdictions.

Speaker: Chris Emmins – Co-founder & Director, KwikChex

Online Reviews: An untapped channel for the timeshare industry

Today, 90% of consumers say online reviews influence their large buying decisions, from houses, to cars, to — you guessed it — timeshares. In this session we’ll cover: why reviews power your business forward, how to grow your online reputation, how to stand out from the competition with social proof, and how to use review insights to unlock business potential.

Speaker: Jordan Pellant – Team Lead, UK & APAC Trustpilot

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